Services
Service Levels
Whether your business needs support for maintaining your SQL Server environment or does not have a specialized team to resolve incidents in a critical environment, maintenance tasks, backup, recovery, security, and migration. So we have the right service to track and monitor your SQL Server.
Service with a monthly payment that allows you to know the costs for the maintenance of your systems and database. The monthly quota is according to the characteristics of your platform and the levels of services (Level C, B or A).
LEVEL C
Business-oriented with a SQL Server environment that, by volume, criticality, or workload, does not require a dedicated DBA in the enterprise. Companies that do not have a senior DBA to manage their databases and want qualified support for specific incidents.
LEVEL B
Service for companies that require specialized SQL Server support for their team of DBAs, who due to the workload or qualification of technicians need third-level external support to handle new projects or manage incidents from their platform.
LEVEL A
The LEVEL A service is also intended for companies that wish to delegate / outsource the maintenance of their platform and database projects.
Our team will assign a senior DBA for administration tasks, doing consulting, analytics, support and incident management work in accordance with the committed SLAs. In this mode, we can meet the critical requirements, either in your DB department or by interacting with your SQL Server. Providing architectural solutions and also providing insights that help your team make business decisions.